At G Service LLC, we stand behind every product we sell. If you are not completely satisfied with your purchase, we're here to help. Our goal is to make returns simple, fair, and hassle-free.

1. Our 30-Day Return Window

You have 30 calendar days from the date of delivery to return most items for a full refund of the purchase price. To be eligible for a return:

• The item must be in its original, unused condition
• The item must be in its original packaging with all tags, accessories, and documentation included
• You must have proof of purchase (order confirmation email or receipt)
• The return must be initiated within 30 days of the delivery date shown in your tracking information

2. How to Start a Return

1. Contact Us First: Email returns@gservice.com with your order number, the item(s) you wish to return, and the reason for the return. We'll respond within 1–2 business days.
2. Receive Return Authorization: We'll issue a Return Merchandise Authorization (RMA) number and provide return shipping instructions.
3. Ship the Item: Pack the item securely in its original packaging and ship it using a trackable method. Include the RMA number on the outside of the package.
4. Refund Processed: Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

3. Return Shipping Costs

• Defective or Wrong Item: If you received a defective product or the wrong item, G Service LLC will cover all return shipping costs and will send a replacement or issue a full refund at your choice.
• Change of Mind / No Longer Needed: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
• Free Return Shipping: Orders over $100 qualify for free return shipping on defective items (one prepaid label provided).

4. Refund Process

Refunds are issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunds appear within 5–10 business days, depending on your bank or card issuer.
• PayPal or Digital Wallet: Refunds appear within 3–5 business days.
• Store Credit: If you prefer store credit, it is applied to your account immediately upon refund approval.

You will receive an email confirmation when your refund has been processed.

5. Exchanges

We offer direct exchanges for defective or damaged items within the 30-day return window. For exchanges due to a different size, color, or model preference, please return the original item for a refund and place a new order for the preferred item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please:

• Take photos of the damage and the packaging
• Email us at support@gservice.com within 7 days of delivery
• Include your order number and photos in your email

We will arrange a free replacement or full refund — your choice — at no cost to you.

7. Non-Returnable Items

The following items cannot be returned:

• Items returned after the 30-day window
• Items that have been used, installed, or show signs of wear
• Items returned without original packaging or with missing components
• Downloadable software or digital products
• Items marked as "Final Sale" or "Non-Returnable" on the product page
• Hazardous materials or items that pose a safety risk if returned
• Custom or personalized orders

8. Order Cancellations

Orders may be cancelled without penalty if the request is made before the order has been shipped. Once an order has shipped, it must go through our standard return process. To cancel an order, contact us immediately at support@gservice.com with your order number.

9. Late or Missing Refunds

If you haven't received a refund within the stated timeframe:

1. Check your bank account or card statement again
2. Contact your bank or card issuer — processing times vary
3. If you've done the above and still have not received your refund, contact us at returns@gservice.com

10. Contact Us