Shipping Policy
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
G Service LLC is committed to getting your order to you quickly and safely. Below you'll find everything you need to know about how we process and ship your orders.
1. Order Processing Time
All orders are processed within 1–2 business days of payment confirmation (Monday–Friday, excluding US federal holidays). Orders placed on weekends or holidays will begin processing on the next business day.
You will receive an email with tracking information once your order has shipped. During peak periods (holidays, promotional events), processing may take up to 3 business days.
2. Shipping Methods & Delivery Times
We ship using trusted major carriers including UPS, USPS, and FedEx. The carrier used is selected based on your location, package size, and shipping method chosen at checkout.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | FREE on orders over $50 / $5.99 under $50 |
| Expedited Shipping | 2–3 business days | $12.99 |
| Overnight / Next Day | 1 business day | $24.99 |
Note: Delivery timeframes begin after order processing (1–2 business days) and are estimates, not guarantees. Carrier delays may occur during peak seasons.
3. Free Shipping
We offer free standard shipping on all orders over $50 shipped within the contiguous United States (lower 48 states). Free shipping is automatically applied at checkout when your order subtotal meets the threshold.
Free shipping does not apply to:
- Orders shipping to Alaska, Hawaii, or US territories
- Oversized or freight items (noted on the product page)
- Expedited or overnight shipping upgrades
4. Shipping Carriers
We ship via the following carriers:
- UPS — Most standard and expedited domestic shipments
- USPS — Small packages, PO Boxes, and rural addresses
- FedEx — Overnight and time-sensitive shipments
We select the best carrier for your location and package to ensure reliable, timely delivery. Carrier selection is at our discretion.
5. Tracking Your Order
Once your order ships, you will receive an email with:
- Your tracking number
- A link to the carrier's tracking page
- Estimated delivery date
You can also track your order by logging into your account and viewing your order history. If you did not receive a tracking email, check your spam folder or contact us at support@gservice.com.
6. Shipping to Alaska, Hawaii & US Territories
We ship to Alaska, Hawaii, Puerto Rico, and other US territories. Additional shipping fees may apply, and delivery times may be longer (typically 5–14 business days). Free shipping thresholds do not apply to these locations.
7. International Shipping
At this time, G Service LLC ships primarily within the United States. For inquiries about international shipping availability, please contact us at support@gservice.com.
8. Lost, Stolen, or Damaged Packages
- Lost Packages: If your tracking shows delivered but you have not received your package, please check with neighbors and household members, then contact your local carrier office. If still unresolved after 3 business days, contact us and we will open a claim with the carrier on your behalf.
- Stolen Packages: G Service LLC is not responsible for packages confirmed delivered by the carrier. We recommend installing a video doorbell or requesting delivery to a secure location. However, we will work with you to find a reasonable resolution.
- Damaged in Transit: If your package arrives visibly damaged, take photos of the package and contents before opening. Contact us within 7 days of delivery and we will arrange a replacement or refund.
9. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. G Service LLC is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, contact us immediately at support@gservice.com — we can only make changes before the order ships.
10. Contact Us
G Service LLC — Shipping Support
Email: support@gservice.com
Response Time: 1–2 business days
Hours: Monday–Friday, 9am–6pm ET
Please include your order number in all shipping inquiries.